Customers requiring amendments to their bookings should follow the steps outlined below, under the heading 'Amending your booking'. Where bookings continue to proceed, all cleaners on the Helpling platform have been offered specialist training on how to be Covid-19 prepared. This training provides guidance on how to communicate with customers safely, the importance of adhering to social distancing and the benefits of wearing PPE. Cleaners that have completed this training display a Covid-19 prepared badge in their profile.
To amend your booking you can:
If your cleaner is not available, please don't hesitate to reach out to us at [email protected], and we will find a suitable replacement
Please see our updates below
How are we ensuring safety across our platform?
We have provided safety guidance following official guidelines from the Irish Government to all providers on our platform. These include:
What measures have cleaners been advised to take?
To reiterate, please find a comprehensive list of household disinfectants / cleaning products effective against coronaviruses here
At present, you should not shake hands when greeting people and it is recommended that you keep a minimum distance of 2 metres away from other people.
It is very important to wash your hands thoroughly for at least 20 seconds and to dry them well with a disposable paper towel if possible.
If you don’t have a tissue to hand, cough or sneeze into the crook of your arm. If you do have a tissue, dispose of it directly after use. Containing your coughs and sneezes this way, rather than in your hands, prevents others from becoming infected.