Contactless Cleaning: Our Response To Covid-19.
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Helpling: Coronavirus update

We hope that you and your loved ones are safe and well during these difficult times. In line with current government restrictions we are still operating our services where the cleaning of buildings supports essential services & purposes.

Customers requiring amendments to their bookings should follow the steps outlined below, under the heading 'Amending your booking'. Where bookings continue to proceed, all cleaners on the Helpling platform have been offered specialist training on how to be Covid-19 prepared. This training provides guidance on how to communicate with customers safely, the importance of adhering to social distancing and the benefits of wearing PPE. Cleaners that have completed this training display a Covid-19 prepared badge in their profile.

Amending your booking

To amend your booking you can:

  1. Skip your next booking with your cleaner so that you can resume it when you feel comfortable doing so
  2. Tip your cleaner - any support at this difficult time for your cleaner would be greatly appreciated

If your cleaner is not available, please don't hesitate to reach out to us at [email protected], and we will find a suitable replacement

Please see our updates below

  • The Irish Government has issued further measures to control the spread of Covid-19
  • The cleaning of buildings is allowed in cases where this supports other essential services
  • No visitors to home or garden, with the exception of visits for essential purposes
  • Cleaning services should only take place when the cleaner and customer(s) are displaying no signs of Covid-19 and are following the health advice of the Irish Government
  • The Irish Government also stresses that under no circumstances should work be carried out where a person is isolating or being shielded
  • Cleaning should only happen when both the cleaner and customer(s) have confirmed they are following the Irish Government’s advice, have no Covid-19 symptoms, no matter how mild, at their own discretion and only where the cleaning supports an essential service, as defined by the Irish Government here

How are we ensuring safety across our platform?

We have provided safety guidance following official guidelines from the Irish Government to all providers on our platform. These include:

  • Asking cleaners to reschedule their clean if they are showing signs or have contracted Covid-19 following the Irish Government's health advice
  • Advising cleaners to take extra precautions and implement Covid-19 specific cleaning measures

What measures have cleaners been advised to take?

  • Avoid all physical greetings
  • Maintain a distance of 2 metres at all times with customers
  • Ensure cleaners bring extra cleaning gloves, extra shoes, hand sanitiser / soap
  • To spend extra time on cleaning ‘high-contact’ items such as handles, taps, gadgets and remotes
  • To change dirty water even more frequently
  • Ensure all materials used are washed at a temperature of 60°C
  • To wash hands frequently and thoroughly for at least 20 seconds with soap and warm water and to dry them on paper disposable paper towels where possible
  • To catch coughs and sneezes with disposable paper towels and to dispose of them immediately. When this isn’t possible, to cough and sneeze into their elbows to avoid infecting others

To reiterate, please find a comprehensive list of household disinfectants / cleaning products effective against coronaviruses here

Contactless cleaning protocol: to protect customers and cleaners

In order to maintain the safety of a booking, we recommend customers and cleaners following these guidelines during cleaning events:
Masks & Gloves Self-employed cleaners are recommended to wear gloves and a respiratory mask during cleans. Customers can see from their cleaner's Helpling Profile whether they will be wearing gloves and a respiratory mask.
Minimize personal contact It is best to agree in advance on how personal contact can be reduced to a minimum. For example, customers can leave the house while the clean is taking place or stay in a seperate room.
Talk about necessary equipment Discuss which cleaning agents and utensils are required. For example, it may make sense for customers to obtain disposable cleaning cloths or ask their cleaning staff to put the cloths in the washing machine immediately after cleaning.
Disinfectant detergents We recommend that customers provide disinfectant cleaning agents for cleaning events, such as surface disinfectants or vinegar.
Keep yourself informed Communication is more important than ever. Keep each other informed whether upcoming cleanings can take place. If this is not the case, it is best to cancel your appointment early on.
Take care of your health If you or people in your immediate environment show symptoms or are ill with COVID-19, cancel your cleaning appointments.

Book your cleaner now

Keep your distance

At present, you should not shake hands when greeting people and it is recommended that you keep a minimum distance of 2 metres away from other people.

Wash hands regularly

It is very important to wash your hands thoroughly for at least 20 seconds and to dry them well with a disposable paper towel if possible.

Cough & sneeze into the crook of your arm

If you don’t have a tissue to hand, cough or sneeze into the crook of your arm. If you do have a tissue, dispose of it directly after use. Containing your coughs and sneezes this way, rather than in your hands, prevents others from becoming infected.