Last updated: May 10 2019
make use of our website www.helpling.ie (the Site) and/or our mobile application (the App), whether as a
guest or a registered user, and the connection service that we provide through them (collectively, Helpling).
your use of it (although please note that they will not apply to any third party services you request through
device for future reference.
comply with and be bound by them. If you do not agree to them, you must not use Helpling.
Service Providers (as defined below).
Other applicable terms
personal data we collect from you or that you provide to us, as well as information about the cookies and/or
other similar technologies (for example, analytics) we use. By using Helpling, you consent to such
processing and you warrant that all data provided by you is accurate.
Information about us and how to contact us
Helpling is a technology platform, accessed through the Site or the App, that connects users such as you
(Users) with third party providers of cleaning services and certain other services as listed on the Site
(Service Providers). It enables you to engage a Service Provider in your area for the provision of those
Helpling is operated and owned by Hassle Online Limited (we or us). We are a limited company registered in
Republic of Ireland under the company number 543781 and have our registered office at 8-9 Marino Mart,
Fairview, Clontarf Dublin 3, D03 P590, Ireland. Our VAT number is IE 3277501BH.
If you wish to contact us in writing, have a complaint or are required to give us notice in writing, you can
send this to us by email at [email protected] or by pre-paid post to our main trading address referred to
above. If we have to contact you or give you notice in writing, we will do so by email to any email address
you provide to us.
Please note that we simply provide the platform that connects users (such as you) with Service Providers and
allows them to be introduced. We do not, ourselves, provide any cleaning services or other services of the
type listed on the Site as being provided by Service Providers and any contract for the provision of those
services is between you and the relevant Service Provider (and not us). It is up to the relevant Service
Provider to perform any services you request through Helpling (and, if requested by you, to provide any
cleaning materials required) and you agree to comply with any terms of service that apply between you and
the relevant Service Provider.
responsible for, and make no representations, warranties or guarantees as to, the behaviour, acts or omissions
of any Service Providers you engage through Helpling or the quality of the services they provide. If a
Service Provider you engage through Helpling causes any damage to your property in the course of
providing services to you, responsibility for such damage will rest with the Service Provider (and not with
If you have a complaint in relation to the services provided by a Service Provider, that complaint must be
taken up with the Service Provider directly. If you are unable to resolve a dispute with a Service Provider or
you cannot come to an agreement with a Service Provider, please contact us and we will use our reasonable
endeavours to try to resolve the dispute.
We do take reasonable measures to ensure the suitability and quality of the Service Providers. However, you
acknowledge that, in carrying out any checks, we may be reliant on information supplied by third parties and
we cannot guarantee that such information is accurate. We also cannot guarantee that any particular Service
Provider is suitable for your purposes and you use Service Providers at your own risk, although we may
remove a Service Provider from Helpling on the basis of any feedback you or other users provide in relation
to that Service Provider if we deem it appropriate, but are under no obligation to do so.
Use of the App
licence to use the App on any mobile telephone or other handheld device (Mobile Device)
controlled or owned by you. All other rights in the App are reserved by us and by our licensors and we
remain the owners of the App at all times.
rules or policies applied by any appstore provider or operator from whose site (Appstore) you downloaded
the App (although please note that the Appstore has no responsibility for the App or its content). To the
We reserve the right to modify these terms at any time. If we make changes to these terms, we will post the
revised terms on the Site and update the “last updated” date of these terms. We will also provide you with
written notice of the modification at least thirty (30) days before the date they become effective. By
accessing or using Helpling after the effective date of the changes, you agree to be legally bound by the
amended terms (or, as applicable, other documents referred to in them). If you do not wish to continue using
penalty by contacting us in writing.
We may (but are under no obligation to) update the Site and/or the App from time to time, and may change
the content on them at any time. You may, following an update, need to download the latest version of the
App in order to continue using it.
published elsewhere on Helpling.
The Site and the App are made available free of charge and you may download the App onto any number of
We make no representations, warranties or guarantees, whether express or implied, that Helpling or any
content on it: (i) will always be available or be uninterrupted; (ii) will be error-free, accurate, complete or upto-
date; or (iii) will be secure or free from bugs or viruses.
Access to Helpling is permitted on a temporary basis and we may suspend, withdraw, discontinue or change
all or any part of it without notice. We will not be liable to you if, for any reason, Helpling is unavailable at
any time or for any period.
You are responsible for making all arrangements necessary for you to access Helpling (including configuring
your information technology) and you should use your own virus protection software.
If you control, but do not own, the Mobile Device onto which you download the App, you will be assumed to
have obtained permission from the owner of the Mobile Device to do so. You or the owner of your Mobile
Device may be charged by your or their mobile or internet service provider for data access on your Mobile
Mobile Device, whether or not it is owned by you.
Registration and security
Use of, and access to, certain parts of Helpling may require you to register with us. If you wish to register,
you must complete all of the fields on the registration page.
You must not create your own Helpling account using an email address other than your own or one that you
are permitted to use and, if you know or suspect that someone other than you has successfully registered to
use Helpling using your email address, you must notify us immediately at [email protected]
If you choose, or you are provided with, a username, a password or any other piece of information as part of
our security procedures, you must treat such information as confidential and must not disclose it to any third
party or allow any third party to use or access your account. We have the right to disable any username or
password, whether chosen by you or allocated by us, at any time if, in our reasonable opinion, you have
You may not authorise others to access Helpling using your username and password and you may not assign
or otherwise transfer your account to any other person or entity. If you know or suspect that anyone other
than you knows your username or password, you must promptly notify us at [email protected] and change
You are responsible for all acts and omissions of any third parties who use your username or password to
access Helpling, whether fraudulently or not, and you agree to reimburse us on demand for any loss we
suffer as a result of such use.
Pricing and payment
When you first request the Services of a Service Provider, you will be asked to provide us with valid credit
or debit card payment details to pay for the Services you request through Helpling. We will store your card
details for such purpose and you agree that we may undertake authorisation checks on that card (including
when you use Helpling to request the services of a Service Provider).
If you request the Services of a Service Provider for a one-off visit, payment of a €12 deposit will be taken
automatically and processed by our third party payment service provider in advance of the scheduled visit
using the card details previously provided by you. Payment of the balance will be taken following the end of
the scheduled visit.
If you request the Services of a Service Provider on a recurring basis, payment of a €12 deposit for the first
scheduled visit will be taken automatically and processed by our third party payment service provider in
advance using the card details previously provided by you. Payment of the balance will be taken following
the end of the first scheduled visit. For subsequent visits, payment will be taken in full following the end of
the scheduled visit.
The prices listed on Helpling at the time you make your booking apply to your booking. In addition to the
amount charged by the Service Provider for their Services, Helpling charges Users a service fee for use of
the platform and related services. These related services include, but are not limited to, customer support,
payment processing, booking administration and other costs incurred for the operation of the platform. Users
will be notified of any applicable fees prior to confirming their booking.
When booking a Service that has a charge you have an opportunity to review in advance and accept the
charges of that Service Provider and Helpling’s service fees. Unless otherwise stated, all charges are quoted
in Euros. You are responsible for paying in a timely manner all charges and applicable taxes and other fees
associated with receiving the Services from a Service Provider and all of Helpling’s service fees.
Service Providers are free to set the amount they charge for the Services they provide to Users. This will be
notified to you each time you request the services of a Service Provider. If a Service Provider notifies you of
a change to the amount they charge for the Services and such change affects a recurring booking that you
have already made, you will be given the option to refuse such changes and cancel the recurring booking
without incurring any cancellation fee.
To the extent applicable, all fees are inclusive of VAT at the prevailing rate.
Booking process and cancellation
Bookings can be made on a weekly, fortnightly or one-off basis. There is no further commitment for any
User beyond their initial booking.
If you request the services of a Service Provider, we will notify you by text message and/or email when a
Service Provider has accepted your request and confirmed the booking.
If you decide to cancel a booking (whether for a one-off visit or on a recurring basis), you may do so via the
Site or the App, subject in each case to the following conditions: (i) if a Service Provider has not yet
confirmed the booking, you may cancel it without charge; (ii) if a Service Provider has confirmed the
booking but has not yet carried out the Services requested, you may cancel it without charge up to 48 hours
before the scheduled start time of the visit (and, if we have already taken payment of a deposit for such visit,
we will offer you a full refund in respect of the relevant amount if you do not wish to rearrange the visit);
and (iii) if you cancel less than 48 hours before the scheduled start time of the visit, we reserve the right to
charge a cancellation fee as follows (which will be charged to your registered credit or debit card.)
- if cancellation takes place between 24 and 48 hours before the scheduled start time of the Service
Provider’s visit, the cancellation fee will be 25% of the total amount you would have paid for the
visit had it gone ahead (including the Service Provider charges and Helpling’s service fees);
- if cancellation takes place between 12 and 24 hours before the scheduled start time of the Service
Provider’s visit, the cancellation fee will be 50% of the total amount you would have paid for the visit
had it gone ahead (including the Service Provider charges and Helpling’s service fees); and
- if cancellation takes place less than 12 hours before the scheduled start time of the Service Provider’s
visit, the cancellation fee will be 100% of the total amount you would have paid for the visit had it
gone ahead (including the Service Provider charges and Helpling’s service fees).
Cancellations you make or attempt to make directly with the relevant Service Provider are not permitted and
will not be accepted or valid.
If a booking is cancelled by the Service Provider or if the Service Provider fails to attend the agreed location
to provide the Services requested, you must notify us within 72 hours following the scheduled start time of
the visit and, if still required, make another request for the relevant Services to be provided by the Service
Provider (or another Service Provider) at another mutually agreeable time. If we have already taken payment
of a deposit for such visit and within 72 hours following the scheduled start time of the original visit, we will
offer you a full refund in respect of the relevant amount if you do not wish to rearrange the visit.
You agree to treat Service Providers courteously and lawfully and to provide a safe and appropriate working
environment for them in compliance with all applicable laws and regulations. You also agree to provide them
with all reasonable information and co-operation required to enable them to provide the services you have
You acknowledge that your preferred Service Provider, if you have one, may be unavailable from time to
time, whether due to illness or vacation or through ceasing to use Helpling.
By registering to use Helpling, you agree that all bookings between you and Service Providers will be made
through Helpling and that you will not engage or employ any Service Provider you have previously booked
through Helpling, or whose contact details you have received from us, to provide any Services other than
through Helpling. If a Service Provider offers to provide Services to you other than through Helpling, you
must refuse such offer and notify us immediately. If you accept any such offer or if you make a similar offer
to a Service Provider, we will immediately withdraw your right to use Helpling (without any obligation to
refund any fees already paid by you) and you will be required to compensate us in respect of any losses we
suffer as a result up to a maximum of € 500.
You agree, for so long as the agreement between you and us is in force and for a period of six months
thereafter, not to book the services of, or engage, any Service Provider you have used, or whose contact
details you have received from us, other than via Helpling.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in Helpling and in the material published
on it. You acknowledge that you have no rights in or to Helpling or the technology used or supported by it
You must not use any part of the content on Helpling for commercial purposes without obtaining a licence or
other written consent to do so form us or our licensors.
“Helpling” is a registered trade mark of our affiliate Helpling GmbH. All rights in this trade mark, the
Helpling domain name and all related domains and sub-domains and any other logos, service marks, brand
names, trading names and/or trade marks appearing anywhere on Helpling are reserved to their respective
use any of the foregoing.
Your liability to us
between you and any third party (including any terms of service that apply between you and any Service
Providers you engage through Helpling). If you are a consumer, this means that you will be responsible for
any loss or damage we (or any of our affiliates, personnel or associated third parties) suffer as a result of
such breach, including any claims or legal proceedings brought against us by any other person as a result of
Limitation of our liability
You acknowledge that Helpling has not been developed to meet your individual requirements and that it is
therefore your responsibility to ensure that the facilities and functions of Helpling meet your requirements.
(whether in contract, tort (including negligence), breach of statutory duty or otherwise) arising under, or in
connection with, your use of, or inability to use, Helpling if such loss or damage is a foreseeable result of our
or our negligence or if it was reasonably contemplated by you and us at the time of the agreement between
us coming into effect as a possible result of such breach or negligence.
If you are a business or an individual using Helpling in a business capacity, please note that:
Helpling) whether in contract, tort (including negligence) breach of statutory duty or otherwise, shall in
all circumstances be limited to the service fee paid by you to us during the 12 month period immediately
prior to the liability arising;
- we will not be liable for: (i) loss of profits, sales, business or revenue; (ii) business interruption; (iii) loss
of anticipated savings or interest; (iv) loss of business opportunity; (v) loss of or damage to data; (vi) loss
of or damage to reputation or goodwill; or (vii) any indirect, special or consequential damages, loss,
costs, claims or expenses of any kind; and
- to the extent permitted by law, we exclude all conditions, warranties, representations or other terms
which may apply to Helpling or any content on it, whether express or implied.
If you are a consumer, you may only use Helpling for domestic and private use. You agree not to use
Helpling for any commercial, business or resale purposes and, if you do, we have no liability to you for any
loss of profit, loss of business, business interruption or loss of business opportunity.
We will not under any circumstances be liable for:
- the behaviour, acts or omissions of any Service Providers you engage through Helpling or the quality of
the services they provide; or
- any loss or damage caused by any bug, virus, distributed denial-of-service attack or other technologically
harmful material that may infect your information technology (including your Mobile Device), data or
other proprietary material due to your use of Helpling or your downloading of any content on it or on any
website linked to it.
- excludes or limits our liability for death or personal injury resulting from our negligence, fraud or
fraudulent misrepresentation or any other liability that cannot be excluded or limited by English law; or
- is intended to affect your statutory rights. Advice about your statutory rights is available from your local
Citizens’ Advice Bureau or Trading Standards office.
Restrictions on use of Helpling
You may only use Helpling for lawful purposes. You may not use it:
- in any way that breaches any applicable local, national or international laws or regulations;
- in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
- to send, knowingly receive, upload or download, use or re-use any material which does not comply
with our content standards as set out below;
- to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional
material or any other form of similar solicitation (spam);
- knowingly to transmit any data, send or upload any material that contains viruses, Trojan horses,
worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar
computer code designed adversely to affect the operation of any computer software or hardware;
- in a way that could damage, disable, overburden, impair or compromise our systems or security or
interfere with other users of Helpling; or
- to collect or harvest any information or data from Helpling or our systems or attempt to decipher any
transmissions to or from the servers running Helpling.
You also agree:
- not to permit Helpling or any part of it to be combined with, or become incorporated in, any other programs;
- not to access without authority, penetrate, interfere with, damage or disrupt (or attempt to do any of the same): (i) the accounts of other users of Helpling; (ii) any part of Helpling or its security measures; (iii) any equipment or network on which Helpling is stored; (iv) any software used in the provision of Helpling; or (v) any equipment or network or software owned or used by any third party;
- not to copy the App except where such copying is incidental to normal use of the App or where it is
necessary for the purpose of back-up or operational security;
- not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any
part of the App or attempt to do any such thing except to the extent that (by virtue of section 296A of the
Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential
for the purpose of achieving inter-operability of the App with another software program, and provided
that the information obtained by you during such activities: (i) is used only for the purpose of achieving
inter-operability of the App with another software program; (ii) is not unnecessarily disclosed or
communicated without our prior written consent to any third party; and (iii) is not used to create any
software that is substantially similar to the App;
- not to provide or otherwise make available the App in whole or in part (including object and source code)
in any form to any person without prior written consent from us; and
- not to use the Site or contacts made through Helpling to request, make or accept a booking independent
of Helpling, to circumvent any fees or for any other reason that contravenes the spirit of these terms of
use. If you do so, you acknowledge and agree that you: (i) will be in material breach of these terms of
use; (ii) accept all risks and responsibility arising under or as a consequences of such action; and (iii)
hold Helpling harmless from any liability or loss in respect of the Services and/or these terms.
These content standards apply to any and all content that you post or upload to Helpling and/or to any
interactive services associated with it (including, without limitation, any messaging service that allows you
to contact Service Providers). You must comply with the spirit and the letter of the following standards. The
standards apply to each part of any post or upload, as well as to its whole.
If you make use of any feature that allows you to post or upload any content to Helpling (for example, by
providing a review, feedback and/or comments in relation to a Service Provider or when making contact with
Helpling or other users of Helpling) or to send messages to Service Providers, any such content and
messages (as the case may be) must be accurate and genuine and must not:
- be defamatory of any person;
- be obscene, offensive, hateful, inflammatory or otherwise objectionable;
- promote violence or indecent or sexually explicit material;
- promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
- infringe or violate any copyright, database right, trade mark or any other intellectual property right of any
- be likely to deceive any person;
- be made in breach of any laws or any legal duty owed to a third party, such as a contractual duty or a
duty of confidence;
- advocate, promote, assist or enable any illegal or unlawful activities (including, without limitation,
copyright infringement or computer misuse) or intend to defraud, swindle or deceive other users of
- be threatening, abuse or invade another’s privacy or cause annoyance, inconvenience or needless anxiety;
- be likely to harass, upset, embarrass, alarm or annoy another person;
- be used to impersonate any person or to misrepresent your identity or affiliation with any person;
- give the impression that they emanate from us, if that is not the case;
- relate to commercial activities (including, without limitation, sales, competitions and advertising, links to
other websites or premium rate telephone numbers); or
- disseminate or otherwise disclose another person’s personal information without his or her prior
permission or collect or solicit another person’s personal information for commercial or unlawful
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted or
uploaded to Helpling by you or any other user of Helpling and we do not recommend or endorse any such
content or accept any responsibility for its accuracy. Any such content will be considered non-confidential
and non-proprietary and we have the right to use, store, copy, distribute and disclose the same to third parties
(including the relevant authorities) for any purpose whatsoever without any liability or payment to, or
recognition of, you of any kind. We also have the right to disclose your identity to any third party in respect
of whom you provide a review, feedback and/or comments or who is claiming that any content posted or
uploaded by you to Helpling constitutes a violation of their intellectual property rights or of their right to
We have the right to remove or delete any content you post or upload to Helpling or to disclose it to the
relevant authorities if, in our opinion, such content does not comply with our content standards as set out
above. If so, you must not attempt to re-post or re-upload the relevant content.
Suspension and termination
You may terminate the legal agreement between us and, if you are a registered user, request the closure of
your account at any time by emailing us at [email protected] (subject to fulfilling your minimum booking
commitment, as per the ‘Booking process and cancellation’ section above).
of Helpling and, if such a breach has occurred, we may take such action as we deem appropriate, including
all or any of the following actions
- immediate, temporary or permanent withdrawal of your right to use Helpling (including termination of
the legal agreement between us and closure of your account);
- immediate, temporary or permanent removal of any content posted or uploaded by you to Helpling;
- issue of a warning to you;
- legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not
limited to, reasonable administrative and legal costs) resulting from the breach;
- further legal action against you; and
- disclosure of such information to law enforcement authorities as we feel is reasonably necessary.
If we withdraw your right to use Helpling:
- you must, if applicable, immediately delete the App from all Mobile Devices; and
- you must not attempt to re-register to use Helpling.
Linking to the Site
You may link to the Site’s homepage, provided you do so in a way that is fair and legal and does not damage
our reputation or take advantage of it. You must not establish a link to the homepage in any website that is
not owned by you or in such a way as to suggest any form of association, approval or endorsement on our
part where none exists. The Site must not be framed on any other site, nor may you create a link to any part
of the Site other than the homepage.
We reserve the right to withdraw linking permission without notice. The website in which you are linking
must comply in all respects with our content standards as set out above.
If you wish to make any use of any content on the Site other than that set out above, please contact us at
Links to third party websites and resources
The Site and/or the App may contain links to other websites and resources provided by third parties,
including, without limitation, advertisers. We have no control over those websites or resources or their
availability and any links to them are provided for your information only. You will need to make your own
independent judgement regarding your interaction with any such websites or resources, including the
purchase and use of any products or services accessible through them. We are not responsible for, and do not
endorse, their content or their privacy policies (if any) and we will not be liable for any loss or damage that
may arise from your use of them.
Events outside our control
We will not be liable or responsible for any failure to perform, or any delay in the performance of, any of our
control, including any failure of public or private telecommunications networks or any delays or latency due
to your physical location or your wireless data service provider’s network.
Other important terms
our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against
you and will not mean that you do not have to comply with those obligations. If we do waive a default by
you, we will only do so in writing, and that will not mean that we will automatically waive any later default
that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
courts of Ireland will, subject to the paragraph below, have non-exclusive jurisdiction over any claim arising
Nothing in the foregoing paragraph will limit our right to take proceedings against you in any other court of
competent jurisdiction, nor will the taking of proceedings in any one or more jurisdictions preclude us from
taking proceedings in any other jurisdiction, whether concurrently or not, to the extent permitted by the law
of such other jurisdiction.