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Cooling Off Period

If you change your mind about services that you purchase or book online or by telephone, you have the right to cancel your contract without giving any reason and receive a refund if you contact us before the end of your cooling off period. This period is 14 days from the date of conclusion of your contract, which on Helpling is the date on which your first booking is confirmed. To exercise your right, please contact us by post at Hassle Online Limited, Apartment 2, 2 Fownes Street Upper, DUBLIN 2, D02YK02 or via our Customer Care email at [email protected]. You may use our model cancellation form, but this is not a requirement and it is sufficient that you send us notification of your decision in writing before your cooling off period has expired.

Important note: If you begin using the services before the end of the cooling off period you must pay for all services completed and any other charges incurred up to the date of cancellation.

Model Cancelation Form

Complete and return this form only if you wish to cancel the contract in the first 14 days after your first booking is confirmed.

  • To Hassle Online Limited, Apartement 2, 2 Fownes Street upper, Dublin 2 D02YK02; [email protected]
  • I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale for the following goods [*] for the provision of the following service [*] :
  • Ordered on [*]/Received on [*] :
  • Name of Consumer(s):
  • Address of Consumer(s):
  • Signature of Consumer(s) [only if this form is notified on paper]:
  • Date